uukok Terms & Conditions – Must be read before use

1. Introduction & General Information

Uukok is an online gaming and Sports Betting platform designed for users in Bangladesh. These Terms & Conditions apply to the use of our website uukok.click and its associated mobile applications.

These terms and conditions form a legal agreement between you and uukok. uukok reserves the right to update these terms at any time. For significant changes, we will notify you by email or in-app notification.

These terms were written in Bengali so that all users in Bangladesh can understand them easily. If anything is unclear, uukok's support team is always ready to help.

2. Account Registration & Eligibility

To open an account on uukok, the following conditions must be met:

• You must be at least 18 years old to play. uukok does not support gambling by minors under any circumstances.
• The name, mobile number, and date of birth provided at registration must be accurate and your own.
• Each person may only operate one account. Attempting to open multiple accounts from the same phone number or device may result in all associated accounts being closed.
• Accounts may not be transferred or sold to any third party.
• You are solely responsible for keeping your account login credentials (password, OTP) confidential.

As part of KYC (Know Your Customer) verification, uukok may request a national ID or other supporting documents at any time. Large withdrawals may be held until verification is complete.

3. Deposit, Withdrawal & Payment Policy

Uukok currently accepts bKash, Nagad, and Rocket for payments. Bank transfer and card payment options are also available for selected users.

Deposit Rules:

• Minimum Deposit Amount ৳100।
• Deposits are usually credited to your wallet within 2–5 minutes. In the event of network issues, it may take up to 15 minutes.
• If a deposit fails, please contact support with your transaction ID (TxID).
• Payments sent from third-party accounts are not accepted.

Withdrawal Rules:

• Minimum Withdrawal Amount ৳500।
• KYC verification must be completed before your first withdrawal.
• Withdrawal requests are typically processed within 5–30 minutes. During periods of high traffic, it may take up to 2 hours.
• A maximum withdrawal limit applies per day. VIP members are entitled to a higher limit.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements have been met.

4. Bonuses & Promotions

Uukok regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are detailed on the respective promotion page.

• Welcome Bonus: 100% bonus on your first deposit, up to ৳5,000. A minimum deposit of ৳500 is required to qualify for the bonus.
• Wagering Requirements: Typically, you must wager 15–30 times the bonus amount before it becomes withdrawable.
• Cashback: Cashback of 5–15% on net weekly losses is available. Terms and conditions apply.
• Referral Bonus: Refer a friend and both of you will receive a bonus. The referral benefit applies once per household or shared device.
• Uukok reserves the right to modify or cancel any bonus offer.
• If bonus abuse is detected, the bonus may be forfeited and the account suspended.

5. Betting & Gaming Rules

General rules for betting and gaming on uukok:

• Each game has its own rules. Please read the specific guidelines for a game before you start playing.
• Once a bet is confirmed, it cannot be cancelled.
• In live betting, final payouts are determined based on the match result.
• If a game or bet is left incomplete due to a technical error, uukok reserves the right to refund the bet amount or void the result.
• In the event of any dispute regarding a game outcome, uukok's decision will be considered final.
• In Sports Betting, if a match is cancelled, the staked amount is returned to your wallet.

6. Security & Personal Information

Uukok places the highest priority on protecting your personal data and financial security.

• All transactions are secured with 256-bit SSL encryption – bank-grade security.
• Your personal information is never sold or shared with third parties.
• We strongly recommend keeping Two-Factor Authentication (2FA) enabled on your account.
• If a suspicious login is detected, uukok may automatically lock the account.
• Full details on how your personal information is collected and used can be found in our Privacy Policy.

To keep your account secure: use a strong password, never share it with anyone, avoid logging in on public Wi-Fi, and always log out after each session.

7. Prohibited Activities

The following activities are strictly prohibited on uukok:

• Operating multiple accounts or creating an account using another person's identity.
• Using automated bots, software, or scripts for gaming or betting.
• Deliberately exploiting system vulnerabilities or technical glitches.
• Bonus Abuse – claiming the same bonus offer multiple times or across different accounts.
• Collusion – when two or more individuals work together to unfairly influence the outcome of a game.
• Using the platform for money laundering or any other form of illegal financial activity.
• Harassing, threatening, or showing disrespectful behavior toward other users.

8. Responsible Gaming

Uukok believes gaming should be a healthy form of entertainment. We never want our members to face financial or emotional hardship.

Responsible gaming tools available at uukok:

• Daily & Weekly Deposit Limits: Set your own maximum deposit limit.
• Betting Budget Cap: Set a daily or weekly limit on your total bets.
• Cooling-Off Period: Temporarily pause your account for 1–30 days.
• Self-Exclusion: Self-exclusion options ranging from 30 days to permanent.
• Reality Check: Periodic reminders showing how long you've been using the app.

If you feel that gaming is having a negative impact on your life or someone you know, please reach out to uukok support. We're always here to help.

9. Account Closure & Suspension

Uukok reserves the right to temporarily suspend or permanently close your account under the following circumstances:

• If any provision of these Terms & Conditions is violated.
• If evidence of fraud or suspicious activity is found.
• If KYC verification has not been completed (for larger withdrawals).
• Extended inactivity (more than 12 months).

You can request to close your account at any time. Any remaining balance in your account (excluding bonus funds) will be available for withdrawal.

10. Changes to Terms & Conditions

Uukok may update these terms and conditions at any time. Before making significant changes, we will:

• We will send a notice to your registered email address.
• We will send a push notification via the app.
• We will post a notice on the website homepage.

Continued use of uukok after any changes take effect will be considered acceptance of the updated terms. If you do not agree to the new terms, please contact support to close your account.

11. Contact & Complaints

If you have any questions or concerns about these terms and conditions, please contact uukok through the following:

• Email: support@uukok.click
• Live Chat: Available 24/7 on website & app
• Language: Support available in Bengali

Submit any disputes or complaints to our support team. uukok aims to respond within 48 hours. Complex cases may take 5–7 business days to resolve.